At Lumissi Diamonds, we take great care in delivering your jewelry safely and on time. We understand that every piece holds special meaning, and we want your shopping experience to be seamless. Below are the details of our shipping process, delivery times, and policies.

We offer standard, express, and overnight shipping options for domestic orders. Standard shipping takes 5–7 business days and is free on all orders. Express shipping delivers within 2–3 business days, while overnight shipping ensures next-day delivery for select locations.

For international orders, delivery times vary based on location and customs processing. Standard international shipping takes 7–14 business days, while express shipping delivers within 3–5 business days for an additional fee.
Please note that customs duties and taxes may apply depending on your country. These fees are the responsibility of the recipient.

Order processing times depend on the type of jewelry. Ready-to-ship items are processed within 24–48 hours, while custom or made-to-order pieces take 7–14 business days before shipping. Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

We take security seriously and ensure that all shipments are fully insured until they reach you. In some cases, a signature may be required upon delivery. If you are not available, the courier may attempt redelivery or offer a pickup option.

To avoid any delivery issues, please double-check your shipping address before placing your order. If you need to make changes, contact us within 24 hours of purchase. Unfortunately, we cannot update the address once the order has been shipped.

While we strive to meet delivery timelines, unexpected delays due to customs, weather conditions, or courier issues may occur. If this happens, we will keep you informed and work to resolve the situation as quickly as possible.

If you have any questions about shipping or need assistance, feel free to contact our customer service team at support@lumissidiamonds.com. We are always happy to help and ensure your experience with Lumissi is smooth and enjoyable.